The organization chart of a hotel represents the jobs that a hotel needs to carry out its work processes, mission, vision and values. Every hotel, whether small, medium or large, needs an organizational structure to carry out its daily operations..
The organization chart is used to help divide tasks, specify work for each department, and delegate authority within and between departments. It is useful for people who work in the organization, but also for candidates, new employees, investors, collaborators and others.
The above organization chart is typical of a 5-star hotel, although a 4-star hotel may have the same number of departments or more. The number of stars can be lowered or raised independently of the number of departments.
For example, the “NY King” hotel could keep all apartments and upgrade from 4 to 5 stars. Or vice versa; downgrade from 5 to 4 stars and keep all departments.
The number of apartments will vary depending on the services offered by the hotel. A luxury hotel -5stars- may have tourist services for clients, gym, swimming pool, tennis courts, SPA, disco ... Another smaller hotel will not have these additional services and therefore will not need as many employees, reducing the number of departments.
The most common senior positions in a hotel are: the manager, marketing manager, accounting manager, personnel manager, engineering manager, purchasing manager, room manager, and restaurant manager.
From these positions, others are generated that are inferior although not of less importance to fulfill the main function of the hotel; accommodate guests giving the highest possible quality, depending on the number of stars of each hotel.
Normally, the person in charge of making the organization chart in a company is the Human Resources director.
In addition to the organization chart, you will need to have the jobs well defined in the "job description" so that the functions of each employee are well defined. This will be essential for hiring new employees and for each employee to know what to do..
On the other hand, there are hotels that have outsourced human resources functions, especially smaller hotels that are not part of hotel chains.
It is the position of greatest responsibility:
In addition to complementing the other main departments, its main function is to dedicate itself to sales and advertising:
The main objective of this position is to support the work of your superior, the boss and / or sales manager, control, classify and order the sales made, in addition to collecting invoices to carry out due process in the administrative order.
The rooms department is the one that will be in charge of capturing reservation requests and customer service for this purpose, in addition to controlling checks and payments for them..
You should also supervise that the rooms are clean, working closely with the receptionists and housekeepers..
They have the task of determining room availability and taking and confirming reservations.
The supervisor or reservations manager is in charge of directing the good performance of the department and the reservation agents perform the functions of handling reservations through all the different means that arrive (media, group reservations, online, tours, operators, etc.), manage the money coming from the corresponding deposits and guarantee the reservations made.
It is one of the most important jobs because you are in charge of a portfolio of sellers to whom you must tell them what to do.
He is responsible for what each of his employees does, he must know the movement of all accounts and if there is any problem with them, he must take responsibility for it..
You must provide a detailed index of the account statements, have initiative to get important accounts for your company.
The success or failure of the company depends on them, it is a very complex position that requires an extreme level of commitment and responsibility.
He is in charge of supervising the service department:
It is an important position because it has control of administrative matters, it must agree with the Director General how matters will be distributed and inform him about the different stages and events related to them..
You must manage financial resources, budgets, expenses, expenses and investments in conjunction with the Directorates and Units of the company.
Supervises the management of financial resources, coordinates trusts regulated by the government, supervises processes related to personnel administration.
Registers and maintains the supply and acquisition of material resources, assets and general services of the corporation.
As its name says, it is responsible for creating strategies and plans to enter new markets and enhance the strengths of the company, as well as improving the experience and knowledge of each member of the association or organization..
Its main function focuses on direct responsibility for the company's sales activities, marketing management, promotion and distribution, planning sales, organizing the different distributions..
Assign objectives to meet with respect to sales according to products and areas, create strategic plans to improve the success of the company, study customers and locations that may be more appropriate to promote.
It fosters a teamwork environment by promoting the sales spirit of the staff under its charge.
Analyze the possible causes of problems and customer complaints.
Design policies to determine prices and conditions of sale.
Create plans to increase the training progress of the people in your department.
It is in charge of receiving, filtering and distributing the different procedures and improvements in terms of quality of service.
Department in charge of analyzing and controlling financial and accounting operations.
It is also dedicated to preparing annual budgets, income forecasts, financial statements, creating reports about the financial situation, attending to audits by the comptroller, etc..
It is a very important position for the correct development of the work in the company because they are in charge of the supply chain and purchases of all the necessary goods for the establishment to function effectively.
It can be purchases for the use of the company as for resale and / or raw material for the production of its own products.
This charge also includes the purchase of services related to transportation or marketing..
They are in charge of the use of information and computer systems for the direction of the organization.
They plan and direct all activities related to information technology and technology in the company for which they work.
They determine the business goals for the design of plans to achieve the previously set goals.
He is in charge of fulfilling all the manager's duties when the latter is absent.
In general, he does not make important decisions without first consulting with the manager, but he does have a decision on routine and common matters that may arise in the normal operation of the hotel..
You must be trained with all the information and knowledge necessary to assume such an important position, know all the functions, the personnel, their tasks, replacements, etc..
In addition, knowledge of the legal regulations is something that cannot be lacking to avoid getting in trouble with the law..
You need to solve quickly and have a plan B for everything in case things don't go as expected.
His job consists of planning, supervising and controlling that each and every one of the operating policies related to his area are carried out:
Organize and control the tasks of the reception department:
This department is the one with the largest number of employees in charge of the entire hotel and is mainly responsible for cleaning the entire establishment: both the common areas of the hotel such as corridors, offices, rooms, etc..
This position is extremely important because cleanliness is the presentation letter of a hotel, a large part of the success or failure depends on this..
Must receive training, employees must be friendly and convey warmth to guests.
He is in charge of supervising the preparation and decoration of each of the dishes and drinks that are prepared in the hotel's kitchen area, following the recipes and standards previously established by the hotel..
Ensure the correct performance of the functions of the other employees, good handling of supplies, avoid wasting material, prepare the menu, supervise the area of desserts, liquors, general inventory, etc..
You must make the necessary acquisitions and control the warehouses.
Be in control of all the personnel in your charge.
Responsible to the manager for the correct operation of the services offered by the restaurant or cafeteria.
He is in charge of controlling the staff, creating the menus, monitoring the rational use of raw materials and other goods, controlling the output and quality of the dishes, determining the working hours of the other workers in his charge.
He is in charge of developing an annual program for the maintenance and prevention of machinery and equipment..
Take all the necessary measures to maintain and improve the architectural conditions of the property.
Administration of basic services, support the areas that comprise it, protect the security of the property and its occupants, operate the safety and hygiene commission.
It is in charge of the prevention of occupational risks.
In charge of everything related to the garden and its maintenance.
Its function is to plan and direct the administrative management of the company.
He is responsible for everything related to the control of human resources and works in direct contact with the General Management and other managers.
Control the inputs and outputs of all materials, equipment, products, tools and in general all property owned by the company.
It also carries out audits and inventories for the correct and effective control.
His work is related to accounting tasks, among some of his many functions we can find:
Its main functions are:
Another scheme is:
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