Sam walton was the founder of Wamart, a multinational corporation of American retailers, which operates chains of discount department stores and warehouse clubs.
It currently has more than two million employees and benefits of more than $ 20 billion a year. It has 8,500 stores in 15 countries, under 55 different names. In 1945, after going through the army, he opened a small store in Newport, Arkansas, with the help of his savings and those of his father-in-law..
From that moment he began to implement the principles in which he believed; low prices, good service, lots of products and keeping the store open longer than the competition.
Inspired by the fledgling success of this dollar store, and driven to offer even greater deals and prices to his customers, at age 44, Sam opened the first Walmart store in 1962 in Rogers, Arkansas..
Thirty years later, Walmart already had 1,900 superstores, more than 430,000 employees, sales of 55,000 million dollars and profits of more than 2,000 million, thus becoming the largest hypermarket in the world.
He himself said that you need to trust your own business more than anyone else. And so he proved, since in his time no one believed that you could be successful the way you did. If you don't have passion for what you do, you won't be able to work the hours it takes to achieve what you want..
Any person with experience in a company is aware that employees are its most important part. Walton knew that if he could commit them, his success would be closer.
Sam called his associate employees, trying to convey that they both worked to get the company going and that they both benefited from working well. He always stressed the need to appreciate good work.
Undoubtedly, one of Walton's secrets was that he observed customer behavior in his supermarkets and adapted the organization of the stores to improve the shopping experience.
Although this doesn't always work, Walton was convinced that one of the keys to his success was doing what no one else was doing. In your case, set low prices, with very little profit margin.
In fact, the main philosophy of the company is to make its customers save by buying in its supermarkets.
For Sam, the customer was the boss and if his expectations were exceeded, he would buy from his supermarkets again.
-There is only one boss. The client. And he can fire anyone in the company, from the president to the last employee, simply by spending his money elsewhere..
-High expectations are the key to everything.
-If I had to choose a single element in my life that has made all the difference, it would be the passion to compete..
-Outstanding leaders go out of their way to build their staff's self-esteem. If people believe in themselves, it's amazing what they can achieve.
-How managers treat associates is exactly how associates will treat customers.
-Celebrate your success. Find some humor in your failures.
-To be successful in this world you have to change all the time.
-Individuals don't win, teams do.
-Exceed the expectations of your customers. If you do, they will come back again and again. Give them what they want and a little more.
-We all work together; thats the secret.
-If you love your job, you will be out there every day doing your best, and soon everyone around you will catch your passion, like a fever..
-Control your expenses better than the competition. That's where you can always find the competitive advantage..
-A person seeking glory doesn't get much.
-Commit to your business. Believe in him more than anyone else.
-By working together, we will lower the cost of living for everyone. We will give the world the opportunity to know what it is to save and live better.
-You can learn from everyone.
-If everyone is doing it one way, there's a good chance you can find your niche by going in the opposite direction.
-If you want a successful business, your people must feel that you are working for them, not that they are working for you..
-Maybe he was born to be a merchant, maybe it was destiny. I do not know. But I know one thing for sure: I loved trading at least from the start.
-Nothing against the current. Go the other way. Ignore conventional wisdom.
-We all work together. Thats the secret.
-Give ordinary people a chance to buy the same things as rich people.
-Keep everyone wondering what your own trick will be.
-Capital is not scarce, vision is.
-The two most important words I wrote were on the first Walmart sign: "Satisfaction Guaranteed.".
-We all benefit from being corrected, if we are corrected in a positive way.
-Each Walmart store must reflect the values of its customers and support the vision they have for their community..
-Share your benefits with all your associates and treat them as colleagues. In turn, they will treat you as a partner, and together you will go beyond your expectations..
-I have always been driven by resisting the system, by innovating, by taking things beyond where they have been.
-The key to success is getting out of the store and hearing what associates have to say..
-Most of us don't make up ideas. We take ideas from someone else.
-Focus on something customers want and then deliver it.
-If you don't listen to your customers, someone else will.
-Without the computer, Sam Walton could not have done what he has done.
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